FREQUENTLY ASKED QUESTIONS

1-How do I know if I have placed the order correctly?

After logging in as a member and placing your order, a confirmation email about your order will be sent to your registered e-mail address.

2- What are my paying options? Is there pay at the door?

You can pay by credit card or wire transfer. We do not have a pay option at the door.

3-When will my order be shipped? Which cargo do you work with?

If your order is for the sewing period of the products; it will be delivered to the cargo within 2 - 4 working days following the end of this period.

Your order with products that do not have a sewing time is shipped within 2 - 4 working days after receiving the order confirmation.

All Domestic orders are shipped by Domestic Cargo.

4-How can he find out which products have a planting period?

In the product descriptions section, information is written about whether the product has a production period or how many days it has, if any.

5-How will I track my cargo?

You can track your order with the shipping tracking code that comes to your SMS and e-mail address.

Or you can get information from our Whatsapp line at +90 531 781 55 77.

6-With which cargo company do you make overseas shipments? How do I track?

We ship via PTS World Wide Express. You can follow up by contacting us.

Our Whatsapp Line: +90 531 781 55 77

7- Is there a shipping fee for overseas shipments?

Yes, for orders placed from abroad, an average shipping fee of 35-40€ will be added to your cart total. The shipping fee for returns and exchanges belongs to you.

8- Can I pick up the product I bought online from the store?

Yes, you can pick up the product you bought on our website from the store.

After placing your order, you must inform us on +90 531 781 55 77.

9- Can I exchange or return the product I bought online from the store?

You can exchange products at our stores; returns are not accepted.

10- Will I pay the shipping cost of the products I send for a refund or exchange?

Yes, the shipping fee for exchanges and refunds belongs to the customer. All cargoes sent by us belong to us Muse For All.